Comments
yourfanat wrote: I am using another tool for Oracle developers - dbForge Studio for Oracle. This IDE has lots of usefull features, among them: oracle designer, code competion and formatter, query builder, debugger, profiler, erxport/import, reports and many others. The latest version supports Oracle 12C. More information here.
Cloud Expo on Google News

2008 West
DIAMOND SPONSOR:
Data Direct
SOA, WOA and Cloud Computing: The New Frontier for Data Services
PLATINUM SPONSORS:
Red Hat
The Opening of Virtualization
GOLD SPONSORS:
Appsense
User Environment Management – The Third Layer of the Desktop
Cordys
Cloud Computing for Business Agility
EMC
CMIS: A Multi-Vendor Proposal for a Service-Based Content Management Interoperability Standard
Freedom OSS
Practical SOA” Max Yankelevich
Intel
Architecting an Enterprise Service Router (ESR) – A Cost-Effective Way to Scale SOA Across the Enterprise
Sensedia
Return on Assests: Bringing Visibility to your SOA Strategy
Symantec
Managing Hybrid Endpoint Environments
VMWare
Game-Changing Technology for Enterprise Clouds and Applications
Click For 2008 West
Event Webcasts

2008 West
PLATINUM SPONSORS:
Appcelerator
Get ‘Rich’ Quick: Rapid Prototyping for RIA with ZERO Server Code
Keynote Systems
Designing for and Managing Performance in the New Frontier of Rich Internet Applications
GOLD SPONSORS:
ICEsoft
How Can AJAX Improve Homeland Security?
Isomorphic
Beyond Widgets: What a RIA Platform Should Offer
Oracle
REAs: Rich Enterprise Applications
Click For 2008 Event Webcasts
SYS-CON.TV
Top Links You Must Click On


ITSM Modernizing | @CloudExpo #Cloud #DevOps #ChatOps #Automation
To enable ITSM modernization we have to think of adopting tools & methods that will enable quicker resolution of ITSM issues

ITSM Modernization
By Orlee Berlove

IT teams define success as solving problems quickly. To enable ITSM modernization we have to think of adopting the tools and methods that will enable resolution of ITSM issues more quickly. To be clear, modernization does not mean stepping away from SLAs or DevOps. Instead, modernization means bringing on automation of key IT processes and capturing information that can be used to improve future customer interactions or product launches or methodologies

The goal of this blog is to:

  • Examine the role of ITSM in today’s IT infrastructure
  • Look at the role of cloud
  • Highlight the role of collaboration in ITSM

The state of ITSM
First, it is important to reiterate that ITSM is growing. Current stats show that 56% of ITSM teams are slated for growth. At the same time though, many of the ITSM best practices that need to be heeded to ensure effective growth are not followed. According to recent statistics:

  • Only 52% of IT teams operate with SLAs
  • Only 56% of IT teams capture feedback on the quality of their support

These are but a few of the metrics that are used to judge ITSM effectiveness. However, without the necessary feedback in place to ensure meaningful data is captured on these statistics, ITSM will not be effective.  ITSM modernization means accepting these additions to the traditional scorecard and bringing them on as part of the new reality. By consistently applying ITSM strategy to products, performance will improve and the mindset will shift towards further innovation.

The role of the Cloud
Further adoption of the cloud is becoming a key component of ITSM. When it comes to cloud’s impact on ITSM initiatives, many see the cloud as making asset management more challenging. However, at the same time, cloud is also shortening the review cycle for managing change, reducing ITSM costs, pushing teams to use the cloud as a resource for running software and (more importantly) pushing ITSM teams to pay more attention to DevOps.

The impacts of cloud on ITSM teams demonstrate that the cloud is often challenging.  Moreover, cloud adoption is also putting pressures on ITSM teams and IT to become more transparent in managing costs. One effective way to more effective manage costs is to streamline integrations and collaborations to ensure an efficient process. This increased efficiency is also integral to ITSM modernization.

Highlight the role of collaboration in ITSM modernization
The most common mistake made in trying to measure ITSM success is focusing on IT practices rather than the ITSM goal of improving business operations and customer results. To this end, collaboration must be front and center if operations are to improve.

Effective ITSM modernization needs to bring in components such as:

  • Ticketing – ticketing software catalogs all the various aspects of the unfolding incident so that it can be used at a later instance to provide insight. ServiceNow, ConnectWise Manage and Kaseya are popular examples. Ticketing is what keeps track of events and status updates that come from alerts or ChatOps conversations
  • Alerting – alerting is an important part of effective ITSM management. Alerting ensures that if a service defined by SLAs is not functioning, engineers will be notified.
  • ChatOps – chatops tools such as Slack and Spark are extremely popular with IT teams. For many teams, Slack is where work gets done. By enabling integration with alerting and ticketing tools, ITSM teams can follow the resolution of an event and use the conversations to improve post-mortem analyses.

IT Service Management teams invite trouble when they fail to prep for an incident and fail to act as team. By integrating information from the above automations, IT teams will be more prepared for issues as the arise.

Conclusion
While one can never be sure what the future of ITSM will bring, research does suggest that ITSM’s value to IT will continue to grow.  At the same time, the array of challenges and requirements that ITSM teams must address will continue to grow as well.  The point which cannot be overlooked is that in order to effectively embrace these new challenges ITSM modernization will require increased attention to innovation, organization and technology.

The post ITSM Modernizing appeared first on OnPage.

Read the original blog entry...

About OnPage Blog
OnPage is a disruptive technology and application that leverages today's technology and smartphone capabilities for priority mobile messaging. With a top notch history of ensuring uninterrupted communication for businesses and critical response organizations, OnPage is once again poised to pioneer new mobile communications methodology for business and organizational use.

Enterprise Open Source Magazine Latest Stories . . .
DXWordEXPO New York 2018, colocated with CloudEXPO New York 2018 will be held November 11-13, 2018, in New York City and will bring together Cloud Computing, FinTech and Blockchain, Digital Transformation, Big Data, Internet of Things, DevOps, AI, Machine Learning and WebRTC to one lo...
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, will provide an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSy...
Kubernetes is a new and revolutionary open-sourced system for managing containers across multiple hosts in a cluster. Ansible is a simple IT automation tool for just about any requirement for reproducible environments. In his session at @DevOpsSummit at 18th Cloud Expo, Patrick Galbrai...
Learn how to solve the problem of keeping files in sync between multiple Docker containers. In his session at 16th Cloud Expo, Aaron Brongersma, Senior Infrastructure Engineer at Modulus, discussed using rsync, GlusterFS, EBS and Bit Torrent Sync. He broke down the tools that are need...
It is ironic, but perhaps not unexpected, that many organizations who want the benefits of using an Agile approach to deliver software use a waterfall approach to adopting Agile practices: they form plans, they set milestones, and they measure progress by how many teams they have engag...
For better or worse, DevOps has gone mainstream. All doubt was removed when IBM and HP threw up their respective DevOps microsites. Where are we on the hype cycle? It's hard to say for sure but there's a feeling we're heading for the "Peak of Inflated Expectations." What does this mean...
Subscribe to the World's Most Powerful Newsletters
Subscribe to Our Rss Feeds & Get Your SYS-CON News Live!
Click to Add our RSS Feeds to the Service of Your Choice:
Google Reader or Homepage Add to My Yahoo! Subscribe with Bloglines Subscribe in NewsGator Online
myFeedster Add to My AOL Subscribe in Rojo Add 'Hugg' to Newsburst from CNET News.com Kinja Digest View Additional SYS-CON Feeds
Publish Your Article! Please send it to editorial(at)sys-con.com!

Advertise on this site! Contact advertising(at)sys-con.com! 201 802-3021




SYS-CON Featured Whitepapers
ADS BY GOOGLE