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To enable ITSM modernization we have to think of adopting tools & methods that will enable quicker resolution of ITSM issues
By: OnPage Blog
Sep. 3, 2017 10:00 AM
IT teams define success as solving problems quickly. To enable ITSM modernization we have to think of adopting the tools and methods that will enable resolution of ITSM issues more quickly. To be clear, modernization does not mean stepping away from SLAs or DevOps. Instead, modernization means bringing on automation of key IT processes and capturing information that can be used to improve future customer interactions or product launches or methodologies
The goal of this blog is to:
The state of ITSM
These are but a few of the metrics that are used to judge ITSM effectiveness. However, without the necessary feedback in place to ensure meaningful data is captured on these statistics, ITSM will not be effective. ITSM modernization means accepting these additions to the traditional scorecard and bringing them on as part of the new reality. By consistently applying ITSM strategy to products, performance will improve and the mindset will shift towards further innovation.
The role of the Cloud
The impacts of cloud on ITSM teams demonstrate that the cloud is often challenging. Moreover, cloud adoption is also putting pressures on ITSM teams and IT to become more transparent in managing costs. One effective way to more effective manage costs is to streamline integrations and collaborations to ensure an efficient process. This increased efficiency is also integral to ITSM modernization.
Highlight the role of collaboration in ITSM modernization
Effective ITSM modernization needs to bring in components such as:
IT Service Management teams invite trouble when they fail to prep for an incident and fail to act as team. By integrating information from the above automations, IT teams will be more prepared for issues as the arise.
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