Comments
yourfanat wrote: I am using another tool for Oracle developers - dbForge Studio for Oracle. This IDE has lots of usefull features, among them: oracle designer, code competion and formatter, query builder, debugger, profiler, erxport/import, reports and many others. The latest version supports Oracle 12C. More information here.
Cloud Expo on Google News

2008 West
DIAMOND SPONSOR:
Data Direct
SOA, WOA and Cloud Computing: The New Frontier for Data Services
PLATINUM SPONSORS:
Red Hat
The Opening of Virtualization
GOLD SPONSORS:
Appsense
User Environment Management – The Third Layer of the Desktop
Cordys
Cloud Computing for Business Agility
EMC
CMIS: A Multi-Vendor Proposal for a Service-Based Content Management Interoperability Standard
Freedom OSS
Practical SOA” Max Yankelevich
Intel
Architecting an Enterprise Service Router (ESR) – A Cost-Effective Way to Scale SOA Across the Enterprise
Sensedia
Return on Assests: Bringing Visibility to your SOA Strategy
Symantec
Managing Hybrid Endpoint Environments
VMWare
Game-Changing Technology for Enterprise Clouds and Applications
Click For 2008 West
Event Webcasts

2008 West
PLATINUM SPONSORS:
Appcelerator
Get ‘Rich’ Quick: Rapid Prototyping for RIA with ZERO Server Code
Keynote Systems
Designing for and Managing Performance in the New Frontier of Rich Internet Applications
GOLD SPONSORS:
ICEsoft
How Can AJAX Improve Homeland Security?
Isomorphic
Beyond Widgets: What a RIA Platform Should Offer
Oracle
REAs: Rich Enterprise Applications
Click For 2008 Event Webcasts
SYS-CON.TV
Top Links You Must Click On


CUSTOMER SUCCESS: U.S. Navy Simplifies Service Desk Access and Leverages Analytics with BMC Software

NAVY 311 provides sailors, families and the military community with on-demand information and assistance for non-emergency, non-tactical issues across systems, equipment, medical, personnel, logistics, installations and other areas.

To enable access to the expansive fleet support network via a single customer service entry point, the Navy needed robust and scalable IT service management software to reliably handle high-volume interactions and diverse situations from around the world.

The U.S. Navy selected the BMC Remedy IT Service Management Suite from BMC Software (NASDAQ: BMC). This product offers the most comprehensive and scalable solution, resulting in better service at a lower cost. Remedy can operate out-of-the-box with no need to customize any code.

The BMC Remedy IT Service Management Suite provides NAVY 311 with a single software solution that is centrally managed but de-centrally implemented within the network of fleet support providers. These support groups can take advantage of volume discounts, thereby reducing overall costs for the larger Navy enterprise.

In addition, the dashboards and analytics enabled by the BMC Remedy software provide business intelligence that gives the Navy broader visibility into recurring issues so leadership can make improved resource decisions. Analytics also offer the capability to “push” critical information to fleet customers in anticipation of planned maintenance and/or operations.

The Challenge

The U.S. Navy needed an enterprise-level business solution that simplified Sailor non-emergency interaction across individual Navy contact centers and provided modern data collection and mining capabilities.

The Solution

The U.S. Navy deployed the BMC Remedy IT Service Management Suite, including incident management and service request management, as well as dashboards and analytics. This provided a Customer Relationship Management (CRM) capability that helped unify dozens of different Navy call centers and supports a modern approach to data collection and analysis.

Benefits

By implementing the BMC Remedy IT Service Management Suite, the U.S. Navy achieved important benefits. The organization:

  • Simplified and standardized service request management, thereby gaining economies of scale and reducing costs
  • Achieved faster response times to meet an extremely diverse set of needs
  • Captured and aggregated transaction data across the Sources of Support network to better understand fleet issues and support needs
  • Implemented data-driven decision making with the ability to uncover trends and eliminate recurring problems

For more information on the U.S. Navy’s implementation and the BMC Remedy IT Service Management Suite, please:

Business runs on IT. IT runs on BMC Software.

Business runs better when IT runs at its best. Tens of thousands of IT organizations around the world -- from small and mid-market businesses to the Global 100 -- rely on BMC Software (NASDAQ: BMC) to manage their business services and applications across distributed, mainframe, virtual and cloud environments. BMC helps customers cut costs, reduce risk and achieve business objectives with the broadest choice of IT management solutions, including industry-leading Business Service Management and Cloud Management offerings. For the four fiscal quarters ended December 31, 2012, BMC revenue was approximately $2.2 billion. www.bmc.com

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2013 BMC Software, Inc.

About Business Wire
Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Enterprise Open Source Magazine Latest Stories . . .
SYS-CON Events announced today that Grid Dynamics, the leading provider of scalable eCommerce technology solutions, will exhibit at DevOps Summit Silicon Valley, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Grid Dynamics is a le...
Appcore aims to simplify private cloud through Apache CloudStack solutions. Nate Gordon serves as the Des Moines, IA-based company's Director of Technology, in its effort to enhance Apache CloudStack and Citrix CloudPlatform for its customers. We had a few questions for him, and this i...
StackIQ offers a comprehensive software suite that automates the deployment, provisioning, and management of Big Infrastructure. With StackIQ’s software, you can spin up fully configured big data clusters, quickly and consistently — from bare-metal up to the applications layer — and ma...

Unless you have been living under a rock the last year, you have probably heard about Docker. Docker describes itself as an open platform for distributed applications for developers and sysadmins. That sounds great, but why does it matter? Wait, virtualization isn’t new!? Virt...

When I took my operating systems fundamentals course in college I was taught that an operating system provides very specific capabilities that provides users with access compute resources for building and running applications. Over time as networking capabilities and bandwidth increase...
There's fog coming to the world of IT. Some people are calling this "The Cloud." This fog turns everything inside out. It will take your monolithic applications, the guts of which are contained within large bodies of code, and break them apart so that discrete units of functionality a...
Subscribe to the World's Most Powerful Newsletters
Subscribe to Our Rss Feeds & Get Your SYS-CON News Live!
Click to Add our RSS Feeds to the Service of Your Choice:
Google Reader or Homepage Add to My Yahoo! Subscribe with Bloglines Subscribe in NewsGator Online
myFeedster Add to My AOL Subscribe in Rojo Add 'Hugg' to Newsburst from CNET News.com Kinja Digest View Additional SYS-CON Feeds
Publish Your Article! Please send it to editorial(at)sys-con.com!

Advertise on this site! Contact advertising(at)sys-con.com! 201 802-3021




SYS-CON Featured Whitepapers
ADS BY GOOGLE