Comments
yourfanat wrote: I am using another tool for Oracle developers - dbForge Studio for Oracle. This IDE has lots of usefull features, among them: oracle designer, code competion and formatter, query builder, debugger, profiler, erxport/import, reports and many others. The latest version supports Oracle 12C. More information here.
Cloud Expo on Google News

2008 West
DIAMOND SPONSOR:
Data Direct
SOA, WOA and Cloud Computing: The New Frontier for Data Services
PLATINUM SPONSORS:
Red Hat
The Opening of Virtualization
GOLD SPONSORS:
Appsense
User Environment Management – The Third Layer of the Desktop
Cordys
Cloud Computing for Business Agility
EMC
CMIS: A Multi-Vendor Proposal for a Service-Based Content Management Interoperability Standard
Freedom OSS
Practical SOA” Max Yankelevich
Intel
Architecting an Enterprise Service Router (ESR) – A Cost-Effective Way to Scale SOA Across the Enterprise
Sensedia
Return on Assests: Bringing Visibility to your SOA Strategy
Symantec
Managing Hybrid Endpoint Environments
VMWare
Game-Changing Technology for Enterprise Clouds and Applications
Click For 2008 West
Event Webcasts

2008 West
PLATINUM SPONSORS:
Appcelerator
Get ‘Rich’ Quick: Rapid Prototyping for RIA with ZERO Server Code
Keynote Systems
Designing for and Managing Performance in the New Frontier of Rich Internet Applications
GOLD SPONSORS:
ICEsoft
How Can AJAX Improve Homeland Security?
Isomorphic
Beyond Widgets: What a RIA Platform Should Offer
Oracle
REAs: Rich Enterprise Applications
Click For 2008 Event Webcasts
SYS-CON.TV
Top Links You Must Click On


KANA and Utilligent to Speak on Next-Generation Customer Service Strategies for Utilities and Energy Companies and Lessons Learned From Superstorm Sandy

SUNNYVALE, CA -- (Marketwire) -- 01/31/13 --


WHEN:
11 AM PST / 2 PM EST / 7 PM GMT
Wednesday, February 6, 2013

WHAT:
With areas of New York and New Jersey still recovering from the largest Atlantic hurricane on record in late October with winds spanning 1,100 miles, an estimated $65 billion in losses and millions without power, utilities and energy companies across the nation and beyond are taking a hard look at lessons learned and the next generation of customer service to better prepare, inform and deliver service to consumers.

Customer service initiatives are key to achieving a wide range of business goals in the highly regulated and very dynamic utility industry and the difference between creating disgruntled customers or loyal advocates.

KANA has helped some of the leading utility companies around the world meet the demands of today's modern, multi-channel customer service delivery, and achieve millions in savings from process-driven customer care platforms.

Utilligent is a utilities-industry-focused firm whose consultants have made it their careers to deliver high-risk complex projects, and pull them over the line when others have failed.

During the one-hour webinar, spokespersons from KANA and Utilligent will present "Riding out the Storm with Your Customers: Lessons Learned from Superstorm Sandy."

Webinar attendees will learn how to:

  • Improve interactions with customers by seamlessly accessing and aggregating information with contextual knowledge across multiple communications channels
  • Support more accurate information, quicker response time, more personalized service, and seamless migration to self-service and mobile solution offerings
  • Benefit from the process efficiency gains of innovative technology and process improvements to provide better and reliable customer service irrespective of the weather
  • Learn from Superstorm Sandy and prepare to make the necessary technology and process upgrades to retain customers and control costs

To register for the webinar, please visit:
http://www.kana.com/contact-center/webinars/intelligent-customer-contact-center.php

About KANA Software
KANA makes every customer experience a good experience. A global leader in customer service solutions delivered on-premise or in the cloud, KANA lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. By unifying and maintaining context for customer journeys across agent, web, social and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter score (NPS) at more than 900 enterprises, including half of the Global 100 and more than 250 government agencies. KANA is based in Silicon Valley, California and has offices worldwide.

Follow KANA on Twitter: http://twitter.com/KANAsoftware

CONTACT:

Erin Lutz
Lutz PR (for KANA)
Phone: +1-949-293-1055
Email Contact

About Marketwired .
Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Enterprise Open Source Magazine Latest Stories . . .
Widespread fragmentation is stalling the growth of the IIoT and making it difficult for partners to work together. The number of software platforms, apps, hardware and connectivity standards is creating paralysis among businesses that are afraid of being locked into a solution. EdgeX...
MongoDB, an open-source document store and most popular NoSQL database on the market today, offers a variety of advanced features to administer security over your MongoDB deployments. In this tutorial post, we’re going to show you how to set up role-based access control (RBAC) to manag...
One problem that all developers and companies struggle with is trying to decide if they should "build it" or "buy it". Software developers love to build things. That is what we do! Their natural reaction tends to lean towards building things. We are also always up for a new challenge. ...
SYS-CON Events announced today that Evatronix will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Evatronix SA offers comprehensive solutions in the design and implementation ...
The 22nd International Cloud Expo | 1st DXWorld Expo has announced that its Call for Papers is open. Cloud Expo | DXWorld Expo, to be held June 5-7, 2018, at the Javits Center in New York, NY, brings together Cloud Computing, Digital Transformation, Big Data, Internet of Things, DevOps...
First, let's outline a frame of reference for multithreading and why we may need to use a thread pool. A thread is an execution context that can run a set of instructions within a process - aka a running program. Multithreaded programming refers to using threads to execute multiple ta...
Subscribe to the World's Most Powerful Newsletters
Subscribe to Our Rss Feeds & Get Your SYS-CON News Live!
Click to Add our RSS Feeds to the Service of Your Choice:
Google Reader or Homepage Add to My Yahoo! Subscribe with Bloglines Subscribe in NewsGator Online
myFeedster Add to My AOL Subscribe in Rojo Add 'Hugg' to Newsburst from CNET News.com Kinja Digest View Additional SYS-CON Feeds
Publish Your Article! Please send it to editorial(at)sys-con.com!

Advertise on this site! Contact advertising(at)sys-con.com! 201 802-3021




SYS-CON Featured Whitepapers
ADS BY GOOGLE