Comments
yourfanat wrote: I am using another tool for Oracle developers - dbForge Studio for Oracle. This IDE has lots of usefull features, among them: oracle designer, code competion and formatter, query builder, debugger, profiler, erxport/import, reports and many others. The latest version supports Oracle 12C. More information here.
Cloud Expo on Google News

2008 West
DIAMOND SPONSOR:
Data Direct
SOA, WOA and Cloud Computing: The New Frontier for Data Services
PLATINUM SPONSORS:
Red Hat
The Opening of Virtualization
GOLD SPONSORS:
Appsense
User Environment Management – The Third Layer of the Desktop
Cordys
Cloud Computing for Business Agility
EMC
CMIS: A Multi-Vendor Proposal for a Service-Based Content Management Interoperability Standard
Freedom OSS
Practical SOA” Max Yankelevich
Intel
Architecting an Enterprise Service Router (ESR) – A Cost-Effective Way to Scale SOA Across the Enterprise
Sensedia
Return on Assests: Bringing Visibility to your SOA Strategy
Symantec
Managing Hybrid Endpoint Environments
VMWare
Game-Changing Technology for Enterprise Clouds and Applications
Click For 2008 West
Event Webcasts

2008 West
PLATINUM SPONSORS:
Appcelerator
Get ‘Rich’ Quick: Rapid Prototyping for RIA with ZERO Server Code
Keynote Systems
Designing for and Managing Performance in the New Frontier of Rich Internet Applications
GOLD SPONSORS:
ICEsoft
How Can AJAX Improve Homeland Security?
Isomorphic
Beyond Widgets: What a RIA Platform Should Offer
Oracle
REAs: Rich Enterprise Applications
Click For 2008 Event Webcasts
SYS-CON.TV
Top Links You Must Click On


OAISYS Honored With TMC's CUSTOMER Magazine 2012 Product of the Year Award
Tracer Quality Monitoring Solution With Mobile Recall Application Honored for Exceptional Innovation

TEMPE, AZ -- (Marketwire) -- 01/30/13 -- OAISYS®, a leader in business call recording and contact center management solutions, today announced that TMC, a global, integrated media company, has named OAISYS' Tracer with Mobile Recall as a CUSTOMER Magazine 2012 Product of the Year Award winner. The 15th Annual Product of the Year Award winners list was published in the January/February 2013 issue of CUSTOMER magazine, www.customerzone360.com.

"We at OAISYS are honored to have the pairing of our Tracer quality monitoring solution and Mobile Recall application win a CUSTOMER Magazine 2012 Product of the Year Award," said Brian Spencer, OAISYS president. "We built Mobile Recall in direct response to our customers' need to take their call recordings with them. With Mobile Recall, we have optimized our users' 'bring your own device' experience for accessing recordings using virtually any mobile device."

"OAISYS was selected to receive a 2012 Product of the Year Award for its achievement in advancing customer experience management technologies. Tracer with Mobile Recall has demonstrated excellence as well as provided ROI for the companies that use it," said Rich Tehrani, CEO, TMC.

Mobile Recall enables Web-based access to key functionality offered by the industry-leading OAISYS Talkument® and Tracer software solutions. Built on an HTML5 framework, Mobile Recall is specifically engineered to support mobile Web access to call recordings, delivering a rich user experience that requires no software download or installation on the access device. It provides search and playback functions, empowering the user to view desired interaction metadata, such as notes or transaction references, with the extreme simplicity demanded when mobile.

With Mobile Recall, from any browser-enabled device individuals can:

  • Run ad-hoc searches for one or more recorded calls;
  • Save routine searches for instant access anytime;
  • Drill down from a list to specific recordings using a multitude of criteria;
  • View informative business data related to the interaction; and
  • Play recordings.

About TMC's CUSTOMER Magazine

TMC's CUSTOMER magazine premiered in September 2012 and is the industry's new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit www.customerzone360.com for more information.

About TMC

TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world's leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

About OAISYS

OAISYS® is a leading developer of call recording and contact center management solutions for a wide range of organizations, from small- to medium-sized businesses to multi-site large enterprises. The OAISYS Talkument voice compliance and Tracer quality monitoring applications help businesses mitigate risk and enhance customer service by digitally capturing phone-based interactions for simple retrieval, playback and management. OAISYS solutions are compatible with leading business communications system providers, as well as SIP-based communications services. OAISYS is headquartered in Tempe, Ariz. OAISYS Limited is located in Cambridge, England. For more information please visit www.oaisys.com.

Image Available: http://www2.marketwire.com/mw/frame_mw?attachid=2214990

Add to Digg Bookmark with del.icio.us Add to Newsvine

OAISYS PR Contact:
Teri Sawyer
T&Co.
714-801-1687
Email Contact

TMC Contact:
Jan Pierret
Marketing Manager
203-852-6800, ext. 228
Email Contact

About Marketwired .
Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Enterprise Open Source Magazine Latest Stories . . .
MapDB is an Apache-licensed open source database specifically designed for Java developers. The library uses the standard Java Collections API, making it totally natural for Java developers to use and adopt, while scaling database size from GBs to TBs. MapDB is very fast and supports a...
CommVault on Tuesday announced new enhancements to its PartnerAdvantage program designed to help channel partners accelerate revenue growth and simplify collaboration as they expand into new markets, such as data protection, archiving, mobility and cloud services. The expanded program ...
Dell and Red Hat Inc. have announced the availability of co-engineered, enterprise-grade, private cloud solutions based on OpenStack, the Dell Red Hat Cloud Solution, powered by Red Hat Enterprise Linux OpenStack Platform. The companies also have extended their collaboration to enable...
Last week was a crazy week for information security. That's probably also the understatement of the year. With the public exposure of Heartbleed, everyone was talking about what to do and how to do it to help customers and the Internet, in general, deal with the ramifications of such a...
Jelastic on Tuesday announced support for multiple ISV software packages in Jelastic’s products for enterprises, hosting service providers and developers. This support is achieved using OpenShift by Red Hat’s pluggable Cartridge standard, allowing those developers to build application ...
Red Hat on Monday announced OpenShift Marketplace, a one-stop shop that will enable customers to find and try solutions for their cloud applications. The OpenShift Marketplace will bring the power of Red Hat's OpenShift Platform-as-a-Service (PaaS) partner ecosystem directly to OpenShi...
Subscribe to the World's Most Powerful Newsletters
Subscribe to Our Rss Feeds & Get Your SYS-CON News Live!
Click to Add our RSS Feeds to the Service of Your Choice:
Google Reader or Homepage Add to My Yahoo! Subscribe with Bloglines Subscribe in NewsGator Online
myFeedster Add to My AOL Subscribe in Rojo Add 'Hugg' to Newsburst from CNET News.com Kinja Digest View Additional SYS-CON Feeds
Publish Your Article! Please send it to editorial(at)sys-con.com!

Advertise on this site! Contact advertising(at)sys-con.com! 201 802-3021




SYS-CON Featured Whitepapers
ADS BY GOOGLE