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Hobart Service “Live” on IFS Metrix Service Management

IFS, the global enterprise applications company, announces that Hobart Service, a division of ITW Food Equipment Group LLC, is now live on IFS Metrix Service Management.

Hobart Service’s implementation of IFS Metrix Service Management software is unique in that, while IFS typically delivers a full field service management application, in this case it satisfies unique functional needs in the customer’s service contract administration and warranty claims processing.

“The process improvements that the IFS Metrix Service Management software has brought to Hobart Service include an auto approval process for claims that meet certain criteria and a streamlining or simplification on the administration and pricing of service contracts,” IFS North America Senior Vice President Larry Laux said.

“Using the contract administration portion of the IFS Metrix Service Management software allows Hobart Service to better serve our customers today and in the future. The standard, out of the box, contract software gives Hobart Service more functionality to offer more features to our customers, while simplifying the overall process,” Hobart Service Director of Service Products Blake Heim said. “We can now consolidate prices by service location. Previously, we had to consolidate multiple invoices for equipment we service at a customer’s various locations. Now that we can consolidate multiple addresses on one contract automatically, Hobart customers like grocery chains, restaurant chains and others will receive their invoices more expeditiously, and our personnel can pay more attention to the customer and less to administrative tasks.”

About Hobart Service

Hobart makes a full line of equipment for the foodservice and food retail industries, including cooking, food machines, weigh/wrap and Traulsen refrigeration. We support our customers when and where it counts the most. With nearly 200 locations and 1,700 factory-trained service representatives across the country, we're always close by to install, maintain and service your equipment. For more information about Hobart Service, visit: www.hobartservice.com.

About IFS

IFS is a public company (OMX STO: IFS) founded in 1983 that develops, supplies, and implements IFS Applications™, a component-based extended ERP suite built on SOA technology. IFS focuses on industries where any of four core processes are strategic: service & asset management, manufacturing, supply chain and projects. The company has 2,000 customers and is present in approximately 60 countries with 2,800 employees in total. For more information about IFS, please visit: www.IFSWORLD.com

Follow us on Twitter: @ifsNorthAmerica

Visit the IFS Blogs on technology, innovation and creativity: http://blogs.ifsworld.com/

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SYS-CON Events announced today that the "Second Containers & Microservices Conference" will take place November 3-5, 2015, at the Santa Clara Convention Center, Santa Clara, CA, and the “Third Containers & Microservices Conference” will take place June 7-9, 2016, at Javits Center in Ne...
Matt and I first met in the Summer of 2014 at DevOpsDays Minneapolis. My first introduction came when he (and several other DoD alums) participated in an impressive round of DevOps Karaoke. Matt gave an IGNITE talk on day two of the event titled “How to Hire Your First DevOp” as well. ...
In his keynote at 16th Cloud Expo, Rodney Rogers, CEO of Virtustream, discusses the evolution of the company from inception to its recent acquisition by EMC – including personal insights, lessons learned (and some WTF moments) along the way. Learn how Virtustream’s unique approach of c...
Midokura has announced that Adam Johnson, vice president of business, will present at the fourth annual DevOps Summit at Cloud Expo, taking place June 9-11, 2015, in New York. In his session, "Dockerize Networking: Solving the Docker Networking Dilemma," Adam will discuss how emerging ...
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