Comments
yourfanat wrote: I am using another tool for Oracle developers - dbForge Studio for Oracle. This IDE has lots of usefull features, among them: oracle designer, code competion and formatter, query builder, debugger, profiler, erxport/import, reports and many others. The latest version supports Oracle 12C. More information here.
Cloud Expo on Google News

2008 West
DIAMOND SPONSOR:
Data Direct
SOA, WOA and Cloud Computing: The New Frontier for Data Services
PLATINUM SPONSORS:
Red Hat
The Opening of Virtualization
GOLD SPONSORS:
Appsense
User Environment Management – The Third Layer of the Desktop
Cordys
Cloud Computing for Business Agility
EMC
CMIS: A Multi-Vendor Proposal for a Service-Based Content Management Interoperability Standard
Freedom OSS
Practical SOA” Max Yankelevich
Intel
Architecting an Enterprise Service Router (ESR) – A Cost-Effective Way to Scale SOA Across the Enterprise
Sensedia
Return on Assests: Bringing Visibility to your SOA Strategy
Symantec
Managing Hybrid Endpoint Environments
VMWare
Game-Changing Technology for Enterprise Clouds and Applications
Click For 2008 West
Event Webcasts

2008 West
PLATINUM SPONSORS:
Appcelerator
Get ‘Rich’ Quick: Rapid Prototyping for RIA with ZERO Server Code
Keynote Systems
Designing for and Managing Performance in the New Frontier of Rich Internet Applications
GOLD SPONSORS:
ICEsoft
How Can AJAX Improve Homeland Security?
Isomorphic
Beyond Widgets: What a RIA Platform Should Offer
Oracle
REAs: Rich Enterprise Applications
Click For 2008 Event Webcasts
SYS-CON.TV
Top Links You Must Click On


Consumer Technology Trends to Drive Enterprise CEM in 2013
Customer Feedback via mobile devices have increased over 100% in just the last 12 months

PALO ALTO, Calif., Jan. 3, 2013 /PRNewswire/ -- Medallia, the global leader in Customer Experience Management (CEM) software, issued a call today for industry-leading enterprises to prepare for the impact of fast-changing consumer technology trends on their CEM programs and purchasing decisions.

In a series of 2013 predictions unveiled on the Medallia blog, Michelle de Haaff, the company's newly appointed vice president of marketing, outlines how forward-thinking companies are leveraging social media and mobile devices to interact with their customers and to empower their frontlines.

de Haaff predicts that the following trends, driven by consumer behaviors, will have the greatest impact on enterprise CEM program success in 2013:

  1. Solicited and Social Feedback Merge: To share their experiences, consumers are increasingly turning to social media. This has companies struggling to capture and understand the consumer experience. Many use Medallia's platform capabilities—including Medallia Social Media—to drive customer listening and direct action across multiple channels. The emergence of these channels in recent years has prompted many companies to purchase disparate point solutions that address just pieces of the social feedback puzzle. That's changing too. Companies will increasingly demand single platforms, like Medallia's, that have cross-channel feedback analysis and action capabilities.
  2. Mobile Feedback and Action Adoption Soar: Tech-savvy companies already solicit customer feedback through mobile devices moments after a transaction or brand interaction. That is the magic window when customers are most willing to share feedback, data shows. Response rates in 2012 jumped 100 percent for enterprises that embraced mobile feedback early.
  3. Action at the Frontline Will Become Standard: Today's comprehensive CEM platforms are designed to provide actionable follow-up to frontline teams based on consumer feedback. Smart brands are empowering and motivating their frontlines to act quickly on customer responses and demonstrate the business value of closing the feedback loop. This will increasingly become commonplace as brands empower their frontline teams to take action.

Savvy enterprises will see immediate bottom-line benefits to their investment in CEM platforms, de Haaff predicts, as they adopt new practices and technologies in the New Year.

To learn more, please visit the Medallia blog at http://blog.medallia.com

About Medallia

Medallia is the customer experience management company. Founded in 2001, the company is trusted by the world's leading brands—including Verizon, Macy's, Fidelity, Wells Fargo, Sony, Four Seasons, Sodexo, and Best Western—to improve customer experiences. We provide a cloud-based software platform, so companies can focus on capturing feedback across the Web, social, and mobile channels, analyzing it in real time, and managing the related actions to drive customer delight. Learn more at www.Medallia.com and follow the company at blog.medallia.com, Twitter.com/Medallia, and Facebook.com/MedalliaInc.

Media Contact:
Renee Deger
LEWIS PR for Medallia
Renee.deger@lewispr.com
Office: (415) 432-2439

SOURCE Medallia

About PR Newswire
Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Enterprise Open Source Magazine Latest Stories . . .
Between 2005 and 2020, data volumes will grow by a factor of 300 – enough data to stack CDs from the earth to the moon 162 times. This has come to be known as the ‘big data’ phenomenon. Unfortunately, traditional approaches to handling, storing and analyzing data aren’t adequate at thi...
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, discussed how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand usin...
Cloud Expo, Inc. has announced today that Andi Mann returns to 'DevOps at Cloud Expo 2017' as Conference Chair The @DevOpsSummit at Cloud Expo will take place on June 6-8, 2017, at the Javits Center in New York City, NY. "DevOps is set to be one of the most profound disruptions to hi...
20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. ...
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExp...
Kubernetes is a new and revolutionary open-sourced system for managing containers across multiple hosts in a cluster. Ansible is a simple IT automation tool for just about any requirement for reproducible environments. In his session at @DevOpsSummit at 18th Cloud Expo, Patrick Galbrai...
Subscribe to the World's Most Powerful Newsletters
Subscribe to Our Rss Feeds & Get Your SYS-CON News Live!
Click to Add our RSS Feeds to the Service of Your Choice:
Google Reader or Homepage Add to My Yahoo! Subscribe with Bloglines Subscribe in NewsGator Online
myFeedster Add to My AOL Subscribe in Rojo Add 'Hugg' to Newsburst from CNET News.com Kinja Digest View Additional SYS-CON Feeds
Publish Your Article! Please send it to editorial(at)sys-con.com!

Advertise on this site! Contact advertising(at)sys-con.com! 201 802-3021




SYS-CON Featured Whitepapers
ADS BY GOOGLE