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LiveOps Adds IntelePeer Fluent Cloud-Based Service Option to Transform Contact Center Communications
Leader in Cloud Contact Center and Customer Service Solutions Joins IntelePeer's Federation-as-a-Service to Boost Value to Customers With Seamless Global IP Connections
By: Marketwire .
Dec. 12, 2012 04:20 PM
SAN MATEO, CA -- (Marketwire) -- 12/12/12 -- IntelePeer, Inc., a leading provider of on-demand, cloud-based communications, today announced that LiveOps, the global leader in cloud contact center and customer service solutions, has joined IntelePeer's Fluent Federation-as-a-Service (FaaS), which enables enterprises to transform their contact centers into more flexible, reliable, scalable and cost-effective cloud-based contact centers. The addition of IntelePeer to its partner community enables LiveOps to offer its customers a trusted source for providing high quality, unique and differentiated IP services, and the cost efficiencies of VoIP technology. The selection by LiveOps to join IntelePeer's Fluent FaaS comes on the heels of IntelePeer being selected by BroadSoft, the leading global provider of Internet protocol-based communications services, to deliver a rich, interactive communications experience for its customer base.
"As a cloud contact center platform provider for mission-critical customer service, it's vital for us to partner with best-in-class service providers. By including IntelePeer in our partner community, LiveOps is well-positioned for next-generation telecommunications technology needs," said Mark Westover, senior vice president, Finance and Operations, at LiveOps. "Just as one of the major benefits of the LiveOps platform is the cost-efficient cloud, IntelePeer's Fluent service enables us to offer an alternative to the PSTN with additional capabilities and improved cost efficiency."
Companies like LiveOps and BroadSoft are already transforming their customers' communications experiences by providing a clear path to the delivery of advanced services, as well as standard voice calls over an all-IP platform. This transformation is reflected in the growth of VoIP communications for residential and business customers, which underscores how all-IP, cloud-based communications are displacing the need to maintain costly legacy public switched telephone network (PSTN) endpoints.
"IntelePeer's Fluent federation service empowers enterprises and contact centers around the world to easily bridge their disparate IP networks, provide a path to emerging premium services and features, and reduce their costs associated with network connectivity," said Margaret Norton, general manager, Enterprises, at IntelePeer. "Our service enables contact centers to remove the hassles in managing communications and focus on delivering a world-class customer service experience."
IntelePeer's Fluent Propels Shift to IP-based Communications
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