yourfanat wrote: I am using another tool for Oracle developers - dbForge Studio for Oracle. This IDE has lots of usefull features, among them: oracle designer, code competion and formatter, query builder, debugger, profiler, erxport/import, reports and many others. The latest version supports Oracle 12C. More information here.
Cloud Expo on Google News

2008 West
Data Direct
SOA, WOA and Cloud Computing: The New Frontier for Data Services
Red Hat
The Opening of Virtualization
User Environment Management – The Third Layer of the Desktop
Cloud Computing for Business Agility
CMIS: A Multi-Vendor Proposal for a Service-Based Content Management Interoperability Standard
Freedom OSS
Practical SOA” Max Yankelevich
Architecting an Enterprise Service Router (ESR) – A Cost-Effective Way to Scale SOA Across the Enterprise
Return on Assests: Bringing Visibility to your SOA Strategy
Managing Hybrid Endpoint Environments
Game-Changing Technology for Enterprise Clouds and Applications
Click For 2008 West
Event Webcasts

2008 West
Get ‘Rich’ Quick: Rapid Prototyping for RIA with ZERO Server Code
Keynote Systems
Designing for and Managing Performance in the New Frontier of Rich Internet Applications
How Can AJAX Improve Homeland Security?
Beyond Widgets: What a RIA Platform Should Offer
REAs: Rich Enterprise Applications
Click For 2008 Event Webcasts
Top Links You Must Click On

LiveVox's New Phone Lock Feature Closes Three Critical Call Recording Gaps

LiveVox Inc., the leading provider of cloud contact center applications for multi-site operations, today announced major improvements to its Compliance Suite. The latest feature, Phone Lock, completes the compliance seal by eliminating the three most common sources of call recording gaps: manual dials, inbound calls, and transfers.

Contact centers traditionally face data collection and account coordination gaps between sites, PBX’s and dialers. The latest offering from LiveVox addresses those gaps.

Unlike calls executed on a dialer, manual and inbound calls leveraging premise-based technology typically occur on disparate PBX equipment where call activity is isolated from other essential data elements such as account information that resides in the CRM.

This traditional PBX recording model not only restricts the ability to match manual call activity with account/agent information but consequently handicaps contact centers from leveraging key account-dependant compliance features such as dynamically retrievable call recordings or dial restriction controls (e.g. account penetration and time zone settings).

Louis Summe, Chief Executive Officer, LiveVox, explains, “Given the fact that virtually every ARM player will be touched by the CFPB, any firm whose call recording system cannot pass the equivalent of network penetration testing is leaving their operations fundamentally exposed to risk. Just like those who seek to find holes in a network, the CFPB will seek out the gaps in a company’s call recording. It is critical to understand that these historic and often overlooked call recording weaknesses are a direct result of the often convoluted and disparate architectures found in large, multi-site contact center operations. No executive should assume 100% call recording exists until they have repeatedly and aggressively tested the system for gaps.”

With Phone Lock, agents are required to match account information with all manual calls prior to the call launch and all inbound calls prior to assigning a call disposition, ensuring a comprehensive database of call activity that is indexed and retrievable on-demand. Further, unlike historic PBX recording models, Phone Lock ensures that the entire call path on LiveVox’s PCI (Verizon) certified Cloud platform is recorded. This includes all transfers regardless of call source (inbound, outbound, manual or predictive), encompassing escalations to supervisors which are of particular relevance in quality assurance and compliance risk mitigation.

Phone Lock is made possible through LiveVox’s Cloud Switching platform that instantly unifies all data, regardless of call origination or site location. Since LiveVox integrates all applications, including the PBX, manual and inbound dials can benefit from the same compliance capabilities as those the dialer initiates.

John McNamara, Chief Marketing Officer of LiveVox and active member of the ACA and DBA, points out: “Most ARM executives assume or are told they have 100% call recording. Manually dialed, inbound and escalated calls are notorious sources of call recording gaps, especially for those still relying on PBX recording systems. ‘Pretty good’ data capture for agent audio used to be sufficient. That is simply no longer the case. Closing these three call recording pitfalls provides for a significant peace of mind to our clients. Holes in the recording system, especially on escalated calls, will increasingly be viewed by clients and regulators with suspicion.”

Phone Lock is part of LiveVox’s robust compliance suite that includes:

  • PCI-DSS certified; third-party, QSA audited infrastructure
  • End-to-end PCI compliant payment lines
  • Centralized Call Recording
  • Click-to-call manual dialing for cell phones
  • Over-Dialing Protection
  • State dialing configuration GUI
  • Manual dialing curfews
  • Real-time agent monitoring & reporting
  • National DNC (Do-Not-Call) option
  • Dynamic DNC for real time account extraction from loaded campaigns

For more information on LiveVox’s Compliance Suite, click here.

Or to learn more about LiveVox’s Centralized Call Recording capability, watch this short video.

About LiveVox

LiveVox is the leading provider of cloud contact center solutions. The patented, Verizon PCI-certified Cloud platform integrates real-time scalable applications such as ACD/PBX, predictive dialer, IVR, call recording, business analytics and compliance suite. Leveraging Cloud-Switching, LiveVox enables capabilities like Virtual Agent Queues, global multi-site sub-second warm transfers and Centralized Call Recording. LiveVox is headquartered in San Francisco. For more information, visit

About Business Wire
Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Enterprise Open Source Magazine Latest Stories . . .
Test-driven development (TDD) has been around for a while now. Behavior-driven development (BDD), a comparably recent methodology, emerged from the practice of TDD and could reasonably be called a narrower application of TDD. The TDD process allows a developer to use a failing unit t...
The combined notions of open source and the ‘community contribution’ model of collaborative software application development are, of course, not new. The history of open source is actually traced back to early software exchanges between universities driven by academic principles of kn...
It is no surprise that OpenStack has evolved into a widely adopted cloud management framework. As it hurtles on a trajectory of rapid growth, a new breed of demands are making themselves felt – demands that a mature platform of this nature and scope must satisfy. One such requirement i...
Using any programming framework to the fullest extent possible first requires an understanding of advanced software architecture concepts. While writing a little client-side JavaScript does not necessarily require as much consideration when designing a scalable software architecture, t...
Developers generally like to share their code, and many of them do so by open sourcing it on GitHub, a social code hosting and collaboration service. Many companies also use GitHub as a convenient place to host both private and public code repositories by creating GitHub organizations ...
Cloud computing delivers on-demand IT resources that provide businesses flexibility. The challenge is the cost and complexity of cloud security compliance (PCI, HIPAA, FFIEC). Raxak Protect automated cloud security enables cloud apps to be deployed quickly and cost-effectively. Get the...
Subscribe to the World's Most Powerful Newsletters
Subscribe to Our Rss Feeds & Get Your SYS-CON News Live!
Click to Add our RSS Feeds to the Service of Your Choice:
Google Reader or Homepage Add to My Yahoo! Subscribe with Bloglines Subscribe in NewsGator Online
myFeedster Add to My AOL Subscribe in Rojo Add 'Hugg' to Newsburst from CNET Kinja Digest View Additional SYS-CON Feeds
Publish Your Article! Please send it to editorial(at)!

Advertise on this site! Contact advertising(at)! 201 802-3021

SYS-CON Featured Whitepapers