yourfanat wrote: I am using another tool for Oracle developers - dbForge Studio for Oracle. This IDE has lots of usefull features, among them: oracle designer, code competion and formatter, query builder, debugger, profiler, erxport/import, reports and many others. The latest version supports Oracle 12C. More information here.
Cloud Expo on Google News

2008 West
Data Direct
SOA, WOA and Cloud Computing: The New Frontier for Data Services
Red Hat
The Opening of Virtualization
User Environment Management – The Third Layer of the Desktop
Cloud Computing for Business Agility
CMIS: A Multi-Vendor Proposal for a Service-Based Content Management Interoperability Standard
Freedom OSS
Practical SOA” Max Yankelevich
Architecting an Enterprise Service Router (ESR) – A Cost-Effective Way to Scale SOA Across the Enterprise
Return on Assests: Bringing Visibility to your SOA Strategy
Managing Hybrid Endpoint Environments
Game-Changing Technology for Enterprise Clouds and Applications
Click For 2008 West
Event Webcasts

2008 West
Get ‘Rich’ Quick: Rapid Prototyping for RIA with ZERO Server Code
Keynote Systems
Designing for and Managing Performance in the New Frontier of Rich Internet Applications
How Can AJAX Improve Homeland Security?
Beyond Widgets: What a RIA Platform Should Offer
REAs: Rich Enterprise Applications
Click For 2008 Event Webcasts
Top Links You Must Click On

VHT and Concentric Cloud Solutions Partner to Eliminate Hold Time
New Callback Solutions Improve the Customer Experience

AKRON, OH -- (Marketwire) -- 12/04/12 -- Concentric Cloud Solutions and Virtual Hold Technology® (VHT®) have joined their expertise to offer voice and web cloud-based callback solutions that bridge the gap between self-service and the contact center by placing callers in a virtual queue, enabling them to hang up and receive a callback. In the past, callers had only one option when calling into contact centers -- to wait on hold for the next available agent.

However, with the VHT solution, the customer experience is significantly improved by freeing the caller to complete other tasks while waiting in the virtual queue for a callback. The Concentric customer also benefits because they pay only for the actual use of the service if a caller selects the callback option, and they no longer have to pay toll fees associated with traditional hold time in the queue while the caller would wait for an available service representative.

Concentric Cloud Solutions, an XO Communications company, delivers enterprise-class cloud-based solutions that include self-service and intelligent call routing, conferencing and contact center. The relationship with VHT will expand the availability of advanced virtual queuing technology to include ASAP callbacks, scheduled callbacks and web callbacks for businesses and government agencies served by Concentric Cloud Solutions.

"Concentric has a reputation for providing the right mix of cloud-based customer service solutions for their clients," said VHT President Mark Williams. "Their integration and support experience makes them an ideal business partner for extending the reach of our conversation strategies."

Concentric will offer Virtual Hold® as a solution that enables companies to blend automated support with the ability to access live agents when help is needed, regardless of the channel the customer is contacting them through. By hosting this intelligent multichannel callback capability, Concentric will be able to present a simple solution at key points within customer interactions, all while improving the operational efficiencies of the business.

"We are committed to offering Concentric customers the solutions that best improve their end-users experience," said Steve Nocella, president of Concentric Cloud Solutions. "This relationship will enable us to solve one of the most frustrating customer service problems while advancing our contact center services with VHT's feature-rich callback technology."

About Virtual Hold Technology (VHT)
VHT offers a simple solution with huge impact, enabling companies to effectively transition interactions between self-service and the people who can help the customer regardless of interaction channel -- web, mobile app, social, device or voice. Our multichannel callback solution bridges the gap simply, cost efficiently and positively from the customer perspective. To learn how VHT can help increase your customers' satisfaction and improve your contact centers' operational efficiency, visit or email

About Concentric Cloud Solutions
Concentric Cloud Solutions offers businesses advanced cloud-based computing, content acceleration and cloud voice solutions. Through its cloud-based platforms and online portal, Concentric Cloud Solutions helps organizations simplify the procurement and management of critical infrastructure, accelerate application and web site performance, and improve interactive communications with customers. For more information, visit Concentric Cloud Solutions is also on Twitter, Facebook and LinkedIn.

Add to Digg Bookmark with Add to Newsvine

Media Contact:
Adrienna Frazer
Email Contact

About Marketwired .
Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Enterprise Open Source Magazine Latest Stories . . .
The combined notions of open source and the ‘community contribution’ model of collaborative software application development are, of course, not new. The history of open source is actually traced back to early software exchanges between universities driven by academic principles of kn...
It is no surprise that OpenStack has evolved into a widely adopted cloud management framework. As it hurtles on a trajectory of rapid growth, a new breed of demands are making themselves felt – demands that a mature platform of this nature and scope must satisfy. One such requirement i...
Using any programming framework to the fullest extent possible first requires an understanding of advanced software architecture concepts. While writing a little client-side JavaScript does not necessarily require as much consideration when designing a scalable software architecture, t...
Developers generally like to share their code, and many of them do so by open sourcing it on GitHub, a social code hosting and collaboration service. Many companies also use GitHub as a convenient place to host both private and public code repositories by creating GitHub organizations ...
Test-driven development (TDD) has been around for a while now. Behavior-driven development (BDD), a comparably recent methodology, emerged from the practice of TDD and could reasonably be called a narrower application of TDD. The TDD process allows a developer to use a failing unit t...
Cloud computing delivers on-demand IT resources that provide businesses flexibility. The challenge is the cost and complexity of cloud security compliance (PCI, HIPAA, FFIEC). Raxak Protect automated cloud security enables cloud apps to be deployed quickly and cost-effectively. Get the...
Subscribe to the World's Most Powerful Newsletters
Subscribe to Our Rss Feeds & Get Your SYS-CON News Live!
Click to Add our RSS Feeds to the Service of Your Choice:
Google Reader or Homepage Add to My Yahoo! Subscribe with Bloglines Subscribe in NewsGator Online
myFeedster Add to My AOL Subscribe in Rojo Add 'Hugg' to Newsburst from CNET Kinja Digest View Additional SYS-CON Feeds
Publish Your Article! Please send it to editorial(at)!

Advertise on this site! Contact advertising(at)! 201 802-3021

SYS-CON Featured Whitepapers