BELFAST, UNITED KINGDOM -- (Marketwire) -- 11/28/12 -- KANA Software, Inc., a global leader in customer service solutions delivered on-premise or in the cloud and used by more than 900 organizations worldwide, including half of the Global 100 and 250 government entities, today announced its Head of Worldwide Product Strategy David Moody will be a featured speaker at the Digital by Default Conference, which explores how the demands of the digital citizen are shaping public sector service delivery. KANA, with its full suite of Lagan Enterprise solutions, and regarded as the leader in the government CRM space in the United Kingdom and North America, is also the lead sponsor of the event.

An avid speaker, Moody is one of the industry's foremost experts on public sector CRM. His presentation, "The Digital Customer in the Age of Austerity," will take place at 10:20 a.m. GMT Tuesday, Dec. 4, and will speak to how the combination of the demands of the digital customer and the age of austerity are fundamentally changing how government provides service delivery forever, drawing on a number of real world case studies from the City of Minneapolis and North Ayrshire.

Additionally new KANA Lagan solutions -- including Lagan Mobile, Lagan Open 311, and Lagan Experience Analytics -- will be demonstrated in context, to show how these solutions are being used to address the Digital by Default online government service imperative.

This year's Digital by Default event takes place 8:30 a.m. to 5 p.m. GMT Tuesday, Dec. 4, on the eve of the UK Cabinet Office's release of its Government Digital Strategy, identifying more than £ 15 billion of savings that can be achieved by driving transactions and service requests online.

Taking place at the Barbican Conference Centre at Silk Street in London, the conference will feature keynote speeches from the people leading the Digital by Default online government service agenda, case studies relating to what is being done on the citizen service front lines, and a series of interactive master classes offering delegates the benefit of industry knowledge and expertise.

For more information, please visit: http://www.publicserviceevents.co.uk/235/digital-by-default.

About KANA Software
KANA makes every customer experience a good experience. A global leader in customer service solutions delivered on-premise or in the cloud, KANA lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. By unifying and maintaining context for customer journeys across agent, web, social and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter score (NPS) at more than 900 enterprises, including half of the Global 100 and more than 250 government agencies. KANA is based in Silicon Valley, California and has offices worldwide.

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