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Monitor America, LLC - the 21st Century Portal For Security Technology Monitoring - Debuts At ISC East
By: PR Newswire
Nov. 27, 2012 10:48 AM
NEW YORK, Nov. 27, 2012 /PRNewswire/ -- Monitor America, LLC., said to be the most technologically advanced and customer-friendly central station in the United States, was announced today at ISC East (International Security Conference) as being fully operational.
Monitor America is a 25,000 square foot full-service central station located at Securewatch24's new Fusion Centre facility in the Meadowlands area of New Jersey. Monitor America is equipped to handle every type of monitoring service from dealers and integrators across the United States— all cloud based business to business, enterprise level and residential services ranging from hosted video and access control, virtual security tours, real-time event reporting, PERS services, intrusion, video monitoring and video verification of alarms.
"Monitor America is a dealer and integrator's dream. It brings to together virtually all existing alarm and hosted security services available today, including video analytics, in one central point. Regardless of a company's or residence's security platform, Monitor America has the ability to handle signal traffic and video for that customer's ecosystem," said Jay Stuck, Chief Marketing Officer for Monitor America.
The company will be actively developing a third-party dealer customer monitoring sales initiative and as well as a traditional dealer program, Stuck said. "The keynote sales point will be our customer service—a service level designed to reduce attrition rates-- and some new twists on traditional dealer compensation," he added. Stuck added that Monitor America was currently in the process of hiring a Dealer Development manager to head the program.
Stuck said that Monitor America is "gold-plated," meaning the company has spared no expense in creating the infrastructure necessary to provide its technology services.
Stuck emphasized that Monitor America's signal operators and customer service reps will be highly trained to deal with customers in a friendly and efficient way. "We aim to set the standard in the industry for responsiveness to signals and to meet the needs of our customers," he said. A highlight of the building is a Customer Experience Center featuring the many state of the art technologies available by Securewatch24. Another signature feature of the building is a 40 by 11 foot video display wall overlooking the 36-operator stadium style seating Monitoring Mission Control room, Stuck added. "It looks like something NASA might put together—our dealer customers and integrators will be knocked out by it," Stuck added
Monitor America is expected to begin formal operations by the end of January and is expected to receive United Laboratories (U.L.) listing and other certifications over the months ahead he said.
About Monitor America:
Monitor America is a leader in security monitoring services technology. Offering a holistic security solution to residential, small business, dealers and integrators, the company hosts cloud-based video, analytics, access control and other virtual services in addition to traditional intrusion and Personal Emergency Response monitoring services. Monitor America, LLC. 70 Moonachie Ave, Moonachie, New Jersey 07074 (877 971-6771) www.monitor-america.com
For More Information Contact:
Jay Stuck 212 729 5400/Cell: 561 797-2908 firstname.lastname@example.org
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