Comments
yourfanat wrote: I am using another tool for Oracle developers - dbForge Studio for Oracle. This IDE has lots of usefull features, among them: oracle designer, code competion and formatter, query builder, debugger, profiler, erxport/import, reports and many others. The latest version supports Oracle 12C. More information here.
Cloud Expo on Google News

2008 West
DIAMOND SPONSOR:
Data Direct
SOA, WOA and Cloud Computing: The New Frontier for Data Services
PLATINUM SPONSORS:
Red Hat
The Opening of Virtualization
GOLD SPONSORS:
Appsense
User Environment Management – The Third Layer of the Desktop
Cordys
Cloud Computing for Business Agility
EMC
CMIS: A Multi-Vendor Proposal for a Service-Based Content Management Interoperability Standard
Freedom OSS
Practical SOA” Max Yankelevich
Intel
Architecting an Enterprise Service Router (ESR) – A Cost-Effective Way to Scale SOA Across the Enterprise
Sensedia
Return on Assests: Bringing Visibility to your SOA Strategy
Symantec
Managing Hybrid Endpoint Environments
VMWare
Game-Changing Technology for Enterprise Clouds and Applications
Click For 2008 West
Event Webcasts

2008 West
PLATINUM SPONSORS:
Appcelerator
Get ‘Rich’ Quick: Rapid Prototyping for RIA with ZERO Server Code
Keynote Systems
Designing for and Managing Performance in the New Frontier of Rich Internet Applications
GOLD SPONSORS:
ICEsoft
How Can AJAX Improve Homeland Security?
Isomorphic
Beyond Widgets: What a RIA Platform Should Offer
Oracle
REAs: Rich Enterprise Applications
Click For 2008 Event Webcasts
SYS-CON.TV
Top Links You Must Click On


Drishti Increases Call Center Productivity for Transact BPO

GURGAON, India, November 15, 2012 /PRNewswire/ --

Drishti's Leading Technology Innovation AMEYO Boosts Growth for Domestic BPO

Transact Global provides solutions to its customers by leveraging the right technologies to meet their business needs. They pride themselves as bringing a rich vein of expertise and cost optimization in the domestic BPO circuit. The outsourcing firm has now deployed AMEYO as its technology solution to streamline multiple campaigns and increase productivity.

     (Logo: http://photos.prnewswire.com/prnh/20120625/IND10048699)

Another key parameter for selecting a solution was its scalability quotient and its capability to provide quick turnaround time. As the CIM space moves from a hardware universe to a software universe, companies mostly look to optimise costs and look for value for money. Transact Global chose the Drishti solution over other competitors, and now are completely into an AMEYO managed space.

Speaking on the subject, Vishwanath, Director - Technology at Transact Global said, "The domestic BPO space is highly competitive and Transact is known to provide reliable low cost solutions to clients across many verticals. It is important to select a technology that is versatile, reliable and which can bear the complex demands of our industry. After experimenting with multiple service providers and freeware solutions which did not match up to our expectations, we finally zeroed on to AMEYO. The software based platform is extremely reliable as well as supports quick time-bound implementations of new processes or changes giving us the competitive advantage among the rest. This was a key capability of AMEYO as a solution since we have multiple blended campaigns and processes with unique business dynamics and customised workflows. AMEYO now serves as our backbone technology for adapting to our ongoing needs."

Drishti provided Transact Global with unique IVR workflows for each of their multiple processes. Diffrent CRM were also customised based on the fact that they ran close to a score of processes which had dissaparate data and data that had to be unified for mapping purposes. A flexible cost model was implemented for them inline with the domestic BPO technology spending needs.

About Transact Global:

Transact BPO Services India Pvt. Ltd. was started in 2005. They are a low cost ITES and call center service providers. They deliver a broad range of customer and HR solutions, backed by technology, business analytics and consulting services that help create valuable relationships between their clients, their customers and their employees.

Transact designs and delivers a complete range of call center services. Their offerings span call center, inbound, outbound, telemarketing operations, data verification, data mining. Transact takes pride in building strategic long-term client relationships. 70% of the business that they have generated are from references of our existing clients.

About AMEYO:

AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.

About Drishti:

Drishti offers communications solutions that empower more than enterprises and contact centers to dynamically manage business processes, interactions, workforce and service levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software-as-a-Service).

Primary Media Contact: Vijayendra Raj, pr@drishti-soft.com, 91-124-4771023

About PR Newswire
Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Enterprise Open Source Magazine Latest Stories . . .
DevOps is a discontinuous innovation in the way organizations develop and deliver software. And as with any new discontinuous innovation, the implication is that creative destruction will follow. Companies that hold on to legacy business and technology models, without pursuing the ev...
What are the benefits of using an enterprise-grade orchestration platform? In their session at 15th Cloud Expo, Jeff Tegethoff, CEO of Appcore, and Kedar Poduri, Senior Director of Product Management at Citrix Systems, will take a closer look at the architectural design factors neede...
StackIQ offers a comprehensive software suite that automates the deployment, provisioning, and management of Big Infrastructure. With StackIQ’s software, you can spin up fully configured big data clusters, quickly and consistently — from bare-metal up to the applications layer — and ma...
Here’s the presentation I gave at the Linux Foundation’s CloudOpen in Dusseldorf on October 13, 2014 titled Mixing Your Open Source Cloud Cocktail Add two parts virtualization, one part orchestration add a little networking shake and pour. Unfortunately cloud computing isn’...
There's fog coming to the world of IT. Some people are calling this "The Cloud." This fog turns everything inside out. It will take your monolithic applications, the guts of which are contained within large bodies of code, and break them apart so that discrete units of functionality a...
In his session at 15th Cloud Expo, Mark Hinkle, Senior Director, Open Source Solutions at Citrix Systems Inc., will provide overview of the open source software that can be used to deploy and manage a cloud computing environment. He will include information on storage, networking(e.g.,...
Subscribe to the World's Most Powerful Newsletters
Subscribe to Our Rss Feeds & Get Your SYS-CON News Live!
Click to Add our RSS Feeds to the Service of Your Choice:
Google Reader or Homepage Add to My Yahoo! Subscribe with Bloglines Subscribe in NewsGator Online
myFeedster Add to My AOL Subscribe in Rojo Add 'Hugg' to Newsburst from CNET News.com Kinja Digest View Additional SYS-CON Feeds
Publish Your Article! Please send it to editorial(at)sys-con.com!

Advertise on this site! Contact advertising(at)sys-con.com! 201 802-3021




SYS-CON Featured Whitepapers
ADS BY GOOGLE