Comments
yourfanat wrote: I am using another tool for Oracle developers - dbForge Studio for Oracle. This IDE has lots of usefull features, among them: oracle designer, code competion and formatter, query builder, debugger, profiler, erxport/import, reports and many others. The latest version supports Oracle 12C. More information here.
Cloud Expo on Google News

2008 West
DIAMOND SPONSOR:
Data Direct
SOA, WOA and Cloud Computing: The New Frontier for Data Services
PLATINUM SPONSORS:
Red Hat
The Opening of Virtualization
GOLD SPONSORS:
Appsense
User Environment Management – The Third Layer of the Desktop
Cordys
Cloud Computing for Business Agility
EMC
CMIS: A Multi-Vendor Proposal for a Service-Based Content Management Interoperability Standard
Freedom OSS
Practical SOA” Max Yankelevich
Intel
Architecting an Enterprise Service Router (ESR) – A Cost-Effective Way to Scale SOA Across the Enterprise
Sensedia
Return on Assests: Bringing Visibility to your SOA Strategy
Symantec
Managing Hybrid Endpoint Environments
VMWare
Game-Changing Technology for Enterprise Clouds and Applications
Click For 2008 West
Event Webcasts

2008 West
PLATINUM SPONSORS:
Appcelerator
Get ‘Rich’ Quick: Rapid Prototyping for RIA with ZERO Server Code
Keynote Systems
Designing for and Managing Performance in the New Frontier of Rich Internet Applications
GOLD SPONSORS:
ICEsoft
How Can AJAX Improve Homeland Security?
Isomorphic
Beyond Widgets: What a RIA Platform Should Offer
Oracle
REAs: Rich Enterprise Applications
Click For 2008 Event Webcasts
SYS-CON.TV
Top Links You Must Click On


Superior Contact Selects inContact Cloud Portfolio
Regional Business Process Outsourcer Will Leverage Integrated Cloud Offering to Support Growth Strategy

SALT LAKE CITY, Nov. 13, 2012 /PRNewswire/ -- inContact (NASDAQ: SAAS), a leading provider of cloud contact center software and contact center agent optimization tools, today announced that Superior Contact, a division of TelNet Worldwide, will deploy the inContact cloud portfolio.

(Logo: http://photos.prnewswire.com/prnh/20120216/LA54560LOGO)

Superior Contact, based in Marquette, Michigan provides comprehensive, customized contact management programs, including 24/7 live inbound/outbound customer care and sales support, automated payment processing, Web, email and live chat program support and more. With a growth strategy to expand into healthcare and retail markets, Superior Contact needed a platform that could deliver the agility they required to bring on new programs, customers and campaigns. After conducting a documented and detailed analysis, the company determined a move to the cloud was essential to business services and to enhancing the high-touch service for today's customers in a scalable way.

"We've built our business on providing high-touch boutique services to key customers in the energy and telecommunications markets, but we are ready to expand," said Jackie Barry, Director of Superior Contact. "We've invested in the latest technology to continue our exceptional customer service, and look forward to the added capabilities of the market-leading inContact platform, allowing us to enhance our level of service and scale it as we continue to grow."

With inContact solutions, Superior Contact can execute on programs faster and add capabilities like webchat, queue call back and outbound proactive service. The added functionality also provides training opportunities to boost agent performance and customer satisfaction, further improving upon the company's award-winning service.

"We are pleased to welcome Superior Contact to our growing family of contact management providers," said Paul Jarman, inContact CEO. "Companies are turning to inContact to power customer care excellence as a growth strategy and help them build scalable, efficient and integrated operations."

About inContact

inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud contact center software solutions. The company's services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

About Superior Contact

Superior Contact, a division of TelNet Worldwide, Inc., is a full-service contact management center based in Marquette, Michigan.  Superior Contact excels in 24/7 live answer, automated and IVR solutions for businesses throughout the United States.  Its quality team, flexible programs and results-driven approach to even the most complex programs help clients in diverse industries achieve award-winning customer satisfaction results.   For more about Superior Contact, visit www.superiorcontact.net.  For information about parent company TelNet Worldwide, visit www.telnetww.com.

SOURCE inContact

About PR Newswire
Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Enterprise Open Source Magazine Latest Stories . . .
We often get asked “Should I use GridFS for file storage with MongoDB”. As with most things, the answer is a staunch “it depends”. GridFS looks like a great idea on paper - a virtual filesystem held within MongoDB which allows for larger than 16MB files to be held, synced and replicat...
The supply chain is evolving, and buyers need to analyze and predict, but also to manage risk. When Capgemini's business information management (BIM) practices unit needed to provide big data capabilities to its insurance company customers, it needed to deliver the right information t...
Some people believe good or bad things always happen in threes. I believe you will always be able to find three (and probably more) things that are good or bad and somewhat related, but sometimes I get surprised by the apparent coincidental appearance of several closely related “things...
This article defines long polling and presents a few techniques on how long polling could be used in Spring MVC web applications. Discussion covers both the AJAX and the server part of the solution as well as outlines a few possible options for implementation. The article compares perf...
Red Hat, Inc., on Wednesday announced that it has signed a definitive agreement to acquire eNovance, a provider of open source cloud computing services. Combined with Red Hat’s existing leadership in OpenStack, the addition of eNovance’s systems integration capabilities and engineering...
Hear from Red Hat leaders and industry experts on Tuesday, June 10, 2014, at 11am and see how Red Hat Enterprise Linux continues to deliver unmatched customer value, increased efficiency, and true strategic advantage for global customers across every industry. Attendees will learn mor...
Subscribe to the World's Most Powerful Newsletters
Subscribe to Our Rss Feeds & Get Your SYS-CON News Live!
Click to Add our RSS Feeds to the Service of Your Choice:
Google Reader or Homepage Add to My Yahoo! Subscribe with Bloglines Subscribe in NewsGator Online
myFeedster Add to My AOL Subscribe in Rojo Add 'Hugg' to Newsburst from CNET News.com Kinja Digest View Additional SYS-CON Feeds
Publish Your Article! Please send it to editorial(at)sys-con.com!

Advertise on this site! Contact advertising(at)sys-con.com! 201 802-3021




SYS-CON Featured Whitepapers
ADS BY GOOGLE