Comments
yourfanat wrote: I am using another tool for Oracle developers - dbForge Studio for Oracle. This IDE has lots of usefull features, among them: oracle designer, code competion and formatter, query builder, debugger, profiler, erxport/import, reports and many others. The latest version supports Oracle 12C. More information here.
Cloud Expo on Google News

2008 West
DIAMOND SPONSOR:
Data Direct
SOA, WOA and Cloud Computing: The New Frontier for Data Services
PLATINUM SPONSORS:
Red Hat
The Opening of Virtualization
GOLD SPONSORS:
Appsense
User Environment Management – The Third Layer of the Desktop
Cordys
Cloud Computing for Business Agility
EMC
CMIS: A Multi-Vendor Proposal for a Service-Based Content Management Interoperability Standard
Freedom OSS
Practical SOA” Max Yankelevich
Intel
Architecting an Enterprise Service Router (ESR) – A Cost-Effective Way to Scale SOA Across the Enterprise
Sensedia
Return on Assests: Bringing Visibility to your SOA Strategy
Symantec
Managing Hybrid Endpoint Environments
VMWare
Game-Changing Technology for Enterprise Clouds and Applications
Click For 2008 West
Event Webcasts

2008 West
PLATINUM SPONSORS:
Appcelerator
Get ‘Rich’ Quick: Rapid Prototyping for RIA with ZERO Server Code
Keynote Systems
Designing for and Managing Performance in the New Frontier of Rich Internet Applications
GOLD SPONSORS:
ICEsoft
How Can AJAX Improve Homeland Security?
Isomorphic
Beyond Widgets: What a RIA Platform Should Offer
Oracle
REAs: Rich Enterprise Applications
Click For 2008 Event Webcasts
SYS-CON.TV
Top Links You Must Click On


RagingWire Enhances Customer Service Model With FrontRange HEAT Cloud
Data Center Colocation Provider Recognized for 100% Availability Deploys FrontRange(TM) HEAT(R) Cloud Service Management as Software Hub for Customer Access

PLEASANTON, CA -- (Marketwire) -- 11/12/12 -- FrontRange, a leading provider of hybrid IT service management solutions, today announced the successful implementation of the FrontRange™ HEAT® Cloud Service Management solution by RagingWire Data Centers, the nation's premier data center colocation provider. RagingWire deployed HEAT Cloud Service Management as the software hub for delivering and tracking its customer service.

With world-class data centers in California and Virginia, RagingWire needed a service management solution that improved efficiency, decreased operating costs, and enabled the RagingWire operations team to build on its customer service model which is recognized as leading the industry. RagingWire integrated HEAT Cloud Service Management with applications that were vital to RagingWire and its clients. With this integration, RagingWire and/or customers enter data into any system which automatically populates the other systems giving its customers access to a single repository of the same, up-to-date information.

"Our customers depend on us for responsiveness when it matters most," said Frank Marisco, senior director of software development. "HEAT Cloud Service Management is part of our integrated solution that empowers our team with the tools and knowledge to deliver world-class service."

Marisco continues: "Our delivery and support systems must be integrated and accurate end-to-end. When a client calls our NOC (Network Operations Center) for service, our support staff must rapidly authenticate the caller, their authority and then subsequently locate the specific hardware on the data center floor."

"As a company that prides itself on 100 percent availability, RagingWire wanted a solution to help them increase operational efficiencies and improve service quality and they found that with HEAT Cloud Service Management," said Kevin Smith, VP and GM of the Cloud Business Unit at FrontRange. "The HEAT Cloud Service Management solution is a robust, highly flexible solution, built on IT best practices that help customers, like RagingWire, meet the dynamic needs of a growing business and achieve the highest level of service quality, delivery and performance."

Recently, RagingWire added HEAT Cloud for Mobile Devices and can now access service information from the data center floor decreasing response time.

To learn more, download the RagingWire Customer Success Story http://bit.ly/RagingWire.

TWEET THIS: @RagingWire_DC has success with @FrontRange #ITSM solution -- read the case study: http://bit.ly/RagingWire

About FrontRange
FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for organizations of all sizes. With its suite of HEAT applications, FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. HEAT manages millions of service interactions a day for more than 15,000 leading organizations around the world. HEAT enables customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Pleasanton, California and can be found at http://www.frontrange.com/

About RagingWire Data Centers
RagingWire designs, builds, and operates mission critical data centers that deliver high-density power and 100% availability. The company has 650,000 square feet of critical data center infrastructure in Northern California and Ashburn, Virginia and the highest customer loyalty scores in the industry. Their patented power delivery systems and EPA ENERGY STAR rated facilities lead the data center market in reliability and efficiency. With flexible colocation solutions for retail and wholesale buyers, a carrier neutral philosophy, and unmatched customer service, RagingWire meets the needs of top enterprise, Internet, and government organizations. More information is available at www.ragingwire.com.

Add to Digg Bookmark with del.icio.us Add to Newsvine

Contact:
Chris Greenfield
Gallagher Group PR
Tel: 650-906-2915
chris@gg-comm.com

About Marketwired .
Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Enterprise Open Source Magazine Latest Stories . . .
For those of you using Cassandra or considering it, we’ve got another Sematext user’s Planet Cassandra case study for your reading pleasure. In this Q&A/use case, Alain Rodriguez, main Data Architect for Teads.tv, talks about the business and technical needs that drove their decision ...
Containers and microservices have become topics of intense interest throughout the cloud developer and enterprise IT communities. Accordingly, attendees at the upcoming 16th Cloud Expo at the Javits Center in New York June 9-11 will find fresh new content in a new track called PaaS...
WebRTC defines no default signaling protocol, causing fragmentation between WebRTC silos. SIP and XMPP provide possibilities, but come with considerable complexity and are not designed for use in a web environment. In his session at @ThingsExpo, Matthew Hodgson, technical co-founder o...
Docker is becoming very popular--we are seeing every major private and public cloud vendor racing to adopt it. It promises portability and interoperability, and is quickly becoming the currency of the Cloud. In his session at DevOps Summit, Bart Copeland, CEO of ActiveState, discusse...
As cloud gives an opportunity to businesses to buy services externally – how is cloud impacting your customers? In his General Session at 15th Cloud Expo, Fabio Gori, Director of Worldwide Cloud Marketing at Cisco, provided answers to big questions: Do you see hybrid cloud as where th...
Chef and Canonical announced a partnership to integrate and distribute Chef with Ubuntu. Canonical is integrating the Chef automation platform with Canonical's Machine-As-A-Service (MAAS), enabling users to automate the provisioning, configuration and deployment of bare metal compute r...
Subscribe to the World's Most Powerful Newsletters
Subscribe to Our Rss Feeds & Get Your SYS-CON News Live!
Click to Add our RSS Feeds to the Service of Your Choice:
Google Reader or Homepage Add to My Yahoo! Subscribe with Bloglines Subscribe in NewsGator Online
myFeedster Add to My AOL Subscribe in Rojo Add 'Hugg' to Newsburst from CNET News.com Kinja Digest View Additional SYS-CON Feeds
Publish Your Article! Please send it to editorial(at)sys-con.com!

Advertise on this site! Contact advertising(at)sys-con.com! 201 802-3021




SYS-CON Featured Whitepapers
ADS BY GOOGLE