Comments
yourfanat wrote: I am using another tool for Oracle developers - dbForge Studio for Oracle. This IDE has lots of usefull features, among them: oracle designer, code competion and formatter, query builder, debugger, profiler, erxport/import, reports and many others. The latest version supports Oracle 12C. More information here.
Cloud Expo on Google News

2008 West
DIAMOND SPONSOR:
Data Direct
SOA, WOA and Cloud Computing: The New Frontier for Data Services
PLATINUM SPONSORS:
Red Hat
The Opening of Virtualization
GOLD SPONSORS:
Appsense
User Environment Management – The Third Layer of the Desktop
Cordys
Cloud Computing for Business Agility
EMC
CMIS: A Multi-Vendor Proposal for a Service-Based Content Management Interoperability Standard
Freedom OSS
Practical SOA” Max Yankelevich
Intel
Architecting an Enterprise Service Router (ESR) – A Cost-Effective Way to Scale SOA Across the Enterprise
Sensedia
Return on Assests: Bringing Visibility to your SOA Strategy
Symantec
Managing Hybrid Endpoint Environments
VMWare
Game-Changing Technology for Enterprise Clouds and Applications
Click For 2008 West
Event Webcasts

2008 West
PLATINUM SPONSORS:
Appcelerator
Get ‘Rich’ Quick: Rapid Prototyping for RIA with ZERO Server Code
Keynote Systems
Designing for and Managing Performance in the New Frontier of Rich Internet Applications
GOLD SPONSORS:
ICEsoft
How Can AJAX Improve Homeland Security?
Isomorphic
Beyond Widgets: What a RIA Platform Should Offer
Oracle
REAs: Rich Enterprise Applications
Click For 2008 Event Webcasts
SYS-CON.TV
Top Links You Must Click On


TaxResources, Trusted by Millions for Audit Defense, Puts Its Trust in ITinvolve for Service Management
Unlike Any Other Industry Offering, ITinvolve for Service Management Empowers IT Staff Through Active Knowledge Delivery and Social Collaboration to Improve Decision-Making and Service Support

HOUSTON, TX -- (Marketwire) -- 11/08/12 -- ITinvolve, the leading innovator of social IT service management solutions, today announced that TaxResources, Inc., the nation's leading audit defense firm, has selected ITinvolve for Service Management™ to improve employee productivity by dramatically reducing business downtime and the effort required to manage critical IT knowledge. ITinvolve for Service Management is the only IT Service Management (ITSM) solution that captures and promotes both the people and machine knowledge necessary to understand and manage complex IT environments.

Prior to ITinvolve, TaxResources leveraged Microsoft SharePoint Workspace and a host of standard documents to store information about its IT environment, and relied on a mostly manual change management process that was cumbersome and time consuming. Finding this approach inadequate, the company began looking for an alternative, finally discovering the innovation built into ITinvolve.

"We were heading down the path of building our own IT knowledge management system when I came across ITinvolve and realized they had not only built what we were seeking, but could also provide social collaboration capabilities that could take us even further," said Matthew Estes, Director of Strategic Initiatives at TaxResources. "We looked at some of the big vendor CMDB packages but they were overkill and would have required additional resources just to keep them up to date."

Estes said the goal of the TaxResources IT department is to be agile and responsive, deploying solutions that are easy to use without having to commit staff resources to maintain them over time.

"By way of ROI, we expect to achieve a reduction in IT outages and other issues that result from IT changes. We also expect to get back at least an hour per week per IT staff member by leveraging the intuitive visualization, analysis and collaboration capabilities of ITinvolve," Estes added.

ITinvolve for Service Management with Active Knowledge Delivery delivers highly unique and innovative capabilities, including:

  • Social Knowledge Management provides a single, federated and trustworthy source of knowledge for the IT environment by capturing and promoting the collective knowledge of the IT team in order to understand all relationships and dependencies in the IT ecosystem, including policies, people, devices, applications and business services.
  • Impact Analysis presents visually meaningful views of relationships and dependencies so that impacts and risks are immediately identified from any stakeholder perspective in the IT environment.
  • Active Knowledge Delivery ensures time and money is never wasted hunting for information that should be readily available. Active Knowledge Delivery presents the critical knowledge and intelligent analysis needed to resolve incidents faster, identify the root causes of problems and understand potential impacts of changes.
  • In-Context Collaboration ensures that everyone involved shares relevant information- without unnecessary noise and distractions. IT professionals can make collective decisions faster and easily capture important information discussed so lessons learned never have to be re-learned.
  • Virtual Process Enablement dramatically improves the efficiency and effectiveness of change, incident and other critical IT management processes. ITinvolve virtual channels ensure the right IT stakeholders are able to collaborate with the right information to make faster decisions without lengthy meetings.

"The promise of social IT service management is real and offers tangible value for IT leaders. ITinvolve has products that deliver on this promise today," Estes said. "We were pleasantly surprised to learn that social IT is not just for large enterprises, but also ideal for mid-sized IT departments like ours who leverage technology to achieve high levels of IT performance and a strong return on their investments."

About TaxResources

With over three million members, TaxResources, Inc. is the leading audit defense firm in the nation. TaxResources is committed to providing the finest income tax audit representation and the best taxpayer education available while minimizing the stress involved in dealing with the IRS or any tax authority. To learn more about income tax audits and Audit Defense membership plans, visit www.taxaudit.com.

About ITinvolve

ITinvolve is the leading innovator of social IT service management solutions. ITinvolve helps IT professionals understand and manage complex IT environments, efficiently execute IT service management processes, capture and use knowledge to resolve incidents faster, find the root-cause of problems and substantially reduce risks associated with bad changes. ITinvolve lowers the total cost of delivering great IT service. Built on the secure and scalable Force.com platform, ITinvolve requires no hardware or software installation and is remarkably easy to use.

Call 1-877-741-8944, visit www.itinvolve.com or follow on Twitter @itinvolve

Contact:

Jim Engineer
e-Rainmaker PR for ITinvolve
Email Contact
630.728.1387
@jimengineer

About Marketwired .
Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Enterprise Open Source Magazine Latest Stories . . .
Dell and Red Hat Inc. have announced the availability of co-engineered, enterprise-grade, private cloud solutions based on OpenStack, the Dell Red Hat Cloud Solution, powered by Red Hat Enterprise Linux OpenStack Platform. The companies also have extended their collaboration to enable...
Last week was a crazy week for information security. That's probably also the understatement of the year. With the public exposure of Heartbleed, everyone was talking about what to do and how to do it to help customers and the Internet, in general, deal with the ramifications of such a...
Jelastic on Tuesday announced support for multiple ISV software packages in Jelastic’s products for enterprises, hosting service providers and developers. This support is achieved using OpenShift by Red Hat’s pluggable Cartridge standard, allowing those developers to build application ...
Red Hat on Monday announced OpenShift Marketplace, a one-stop shop that will enable customers to find and try solutions for their cloud applications. The OpenShift Marketplace will bring the power of Red Hat's OpenShift Platform-as-a-Service (PaaS) partner ecosystem directly to OpenShi...
ActiveState on Monday announced that Bernard Golden has joined the company as Vice President of Strategy. Named in Wired.com as one of the ten most influential people in cloud computing, Bernard has extensive experience working with organizations to help them adopt and integrate cloud ...
IBM has identified mobile devices, cloud computing and four other trends that are looking to shape the federal information technology of the future, according to Jane Snowdon, director and chief innovation officer at IBM Federal. In an op-ed for Federal Times, Snowdon writes that mbil...
Subscribe to the World's Most Powerful Newsletters
Subscribe to Our Rss Feeds & Get Your SYS-CON News Live!
Click to Add our RSS Feeds to the Service of Your Choice:
Google Reader or Homepage Add to My Yahoo! Subscribe with Bloglines Subscribe in NewsGator Online
myFeedster Add to My AOL Subscribe in Rojo Add 'Hugg' to Newsburst from CNET News.com Kinja Digest View Additional SYS-CON Feeds
Publish Your Article! Please send it to editorial(at)sys-con.com!

Advertise on this site! Contact advertising(at)sys-con.com! 201 802-3021




SYS-CON Featured Whitepapers
ADS BY GOOGLE