Comments
yourfanat wrote: I am using another tool for Oracle developers - dbForge Studio for Oracle. This IDE has lots of usefull features, among them: oracle designer, code competion and formatter, query builder, debugger, profiler, erxport/import, reports and many others. The latest version supports Oracle 12C. More information here.
Cloud Expo on Google News

2008 West
DIAMOND SPONSOR:
Data Direct
SOA, WOA and Cloud Computing: The New Frontier for Data Services
PLATINUM SPONSORS:
Red Hat
The Opening of Virtualization
GOLD SPONSORS:
Appsense
User Environment Management – The Third Layer of the Desktop
Cordys
Cloud Computing for Business Agility
EMC
CMIS: A Multi-Vendor Proposal for a Service-Based Content Management Interoperability Standard
Freedom OSS
Practical SOA” Max Yankelevich
Intel
Architecting an Enterprise Service Router (ESR) – A Cost-Effective Way to Scale SOA Across the Enterprise
Sensedia
Return on Assests: Bringing Visibility to your SOA Strategy
Symantec
Managing Hybrid Endpoint Environments
VMWare
Game-Changing Technology for Enterprise Clouds and Applications
Click For 2008 West
Event Webcasts

2008 West
PLATINUM SPONSORS:
Appcelerator
Get ‘Rich’ Quick: Rapid Prototyping for RIA with ZERO Server Code
Keynote Systems
Designing for and Managing Performance in the New Frontier of Rich Internet Applications
GOLD SPONSORS:
ICEsoft
How Can AJAX Improve Homeland Security?
Isomorphic
Beyond Widgets: What a RIA Platform Should Offer
Oracle
REAs: Rich Enterprise Applications
Click For 2008 Event Webcasts
SYS-CON.TV
Top Links You Must Click On


Zeacom Communications Center 6.2 Delivers Enhanced Contact Center Experience

IRVINE, CA -- (Marketwire) -- 11/06/12 -- Zeacom, an Enghouse Systems company, and leading provider of multi-channel contact center and business process automation solutions, today announced the latest version of its Zeacom Communications Center (ZCC) software. ZCC 6.2 continues Zeacom's investment in Microsoft Lync integration, while offering enhanced business intelligence, mobility and deployment options across a wide range of telephony platforms.

Highlights of ZCC 6.2 include:

Leveraging the Power of Microsoft Lync

ZCC's native integration with Microsoft's UCMA and trusted conferencing ensures that software-based telephony delivers a truly powerful user experience. Zeacom's advanced multi-channel, callback and IVR functionality, combined with Lync's presence, IM, screen sharing and video capabilities, empowers agents to deliver the optimum customer experience.

ZCC 6.2 also introduces flexible deployment options, including a hybrid environment which allows organizations to trial Lync while maintaining their existing telephony infrastructure. IT Managers can prove the technology in a controlled environment before moving their customer facing contact center to a new voice platform.

Microsoft SQL Server Database

Customers benefit from faster migration and more database management options due to Zeacom's migration to Microsoft SQL Server Database.

Contact Center Performance and Customer Satisfaction

Making key metrics visible to agents and managers is integral to driving appropriate, customer-centric behavior. Up-to-the-minute data can be viewed anywhere -- including iPad, Android tablet or smartphone -- via ZCC's Snapshot functionality. New service metrics are displayed in the ZCC desktop and reports while 'tickertape' type scrolling text lets managers emphasize what's most important.

ZCC 6.2 extends the measurement of customer satisfaction to additional telephony platforms through its Post Call Survey option, allowing customers to provide immediate feedback at the call's conclusion, without the agent's involvement.

Integration with Microsoft Hosted Services

ZCC's Email Queuing and Unified Messaging solutions are now supported for Microsoft Office 365 and in a Hosted Exchange environment, allowing customers to enjoy these applications in the cloud.

"Our customers need simple, effective productivity and business intelligence tools that enable their agents to deliver the best possible service," said Zeacom President, Ernie Wallerstein. "At the same time, organizations want a choice of telephony infrastructure, and the ability to maximize its value to the business. The latest version of ZCC continues to offer our customers unprecedented flexibility, while demonstrating Zeacom's commitment to driving contact center productivity and customer satisfaction."

About Zeacom
Zeacom, an Enghouse Systems company, is a leader in communications software solutions delivering Multimedia Contact Center and Process Automation that brings customers closer. Established in 1994, every day more than 4,000 sites rely on our enterprise-class solutions to improve the customer experience, increase productivity, and understand their customer interaction workflows.

Zeacom is a Microsoft Infrastructure, Unified Communications and Lync Developer partner with offices in North America, Northern Europe and Asia Pacific.

For more information go to www.zeacom.com

About Enghouse Systems Limited
Enghouse Systems Limited is a leading global provider of enterprise software solutions serving a variety of vertical markets. Its strategy is to build a large diverse enterprise software company through strategic acquisitions and managed growth. Enghouse shares are listed on the Toronto Stock Exchange. Further information about Enghouse may be obtained from its web site at www.enghouse.com.

Contact
Mostafa Razzak
JMR Worldwide
202.904.2048
Email Contact

About Marketwired .
Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Enterprise Open Source Magazine Latest Stories . . .
DevOps Summit 2015 New York, co-located with the 16th International Cloud Expo - to be held June 9-11, 2015, at the Javits Center in New York City, NY - announces that it is now accepting Keynote Proposals. The widespread success of cloud computing is driving the DevOps revolution in ...
OSCON – O'Reilly Open Source Convention – taking place July 20–24, 2015, in Portland, Oregon, is where all of the pieces come together: developers, innovators, businesspeople, and investors. In the early days, this trailblazing O'Reilly event was focused on changing mainstream business...
HashiCorp, a San Francisco-based start-up founded in 2012, has recently released its first commercial product, called Atlas. HashiCorp is known by many people as the creator of a number of open-source tools that assist in developing, deploying, and maintaining applications. One major c...
"Our premise is Docker is not enough. That's not a bad thing - we actually love Docker. At ActiveState all our products are based on open source technology and Docker is an up-and-coming piece of open source technology," explained Bart Copeland, President & CEO of ActiveState Software,...
AppDynamics, the application intelligence leader for software-defined businesses, announced the general availability of the AppDynamics Fall '14 Release. Serving the combined needs of IT and business teams across the enterprise, the latest release provides a comprehensive view acros...
In addition, Tesora adds the popular enterprise distribution from Mirantis to the Tesora OpenStack Database Certification Program ensuring compatibility with both NoSQL and SQL database management systems on Trove and eliminating the headache of enterprises having to test integration o...
Subscribe to the World's Most Powerful Newsletters
Subscribe to Our Rss Feeds & Get Your SYS-CON News Live!
Click to Add our RSS Feeds to the Service of Your Choice:
Google Reader or Homepage Add to My Yahoo! Subscribe with Bloglines Subscribe in NewsGator Online
myFeedster Add to My AOL Subscribe in Rojo Add 'Hugg' to Newsburst from CNET News.com Kinja Digest View Additional SYS-CON Feeds
Publish Your Article! Please send it to editorial(at)sys-con.com!

Advertise on this site! Contact advertising(at)sys-con.com! 201 802-3021




SYS-CON Featured Whitepapers
ADS BY GOOGLE